Privacy Policy

Welcome to Chill Letter (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our mobile application, website, and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Big Fish
5, jalan perkasa 15/1, Taman ungku tun aminah , 81300 skudai johor
Email: raynor.tags@gmail.com

If you have any questions about this Privacy Policy or our privacy practices, you can contact us using the details above.

2. Scope of This Policy

This Privacy Policy applies to information we collect when you:

• create an account,
• build a profile,
• send or receive messages,
• use Special Invitation Letters,
• attach or view postcard content,
• appear in recommendation or spotlight sections,
• purchase in-app digital items,
• contact support, or
• otherwise use our Services.

3. Information We Collect

We may collect the following categories of information.

3.1 Information You Provide Directly

• Account and profile information: name, nickname, username, or display name, email address, date of birth, gender, language preferences, country/city, profile photo, bio, interests, etc.
• Content you create: messages, letters, replies, Special Invitation Letters, postcard selections, reports, appeals, support requests, and feedback.
• Purchase-related information: records of digital items you purchase. Payments for Google Play in-app purchases are processed by Google Play. We do not receive your full payment card details.

3.2 Information Collected Automatically

• Device type, operating system, app version, language, and time zone.
• Device identifiers and app instance identifiers.
• IP address and approximate location.
• Log data, crash data, diagnostics, and usage data.
• Push notification tokens.

3.3 Information From Other Sources

• Authentication providers (third-party login).
• Analytics, anti-fraud, hosting, and customer support service providers.
• App stores for purchase verification.

4. How We Use Your Information

• To Provide the Services: manage account, display profile, enable messaging, deliver digital items.
• To Operate and Improve the App: personalize experience, recommend content, measure performance, troubleshoot bugs.
• To Ensure Safety and Integrity: detect spam, harassment, fraud, investigate reports, enforce Terms.
• To Communicate With You: send account notices, purchase confirmations, support responses.
• To Comply With Legal Obligations: maintain records, respond to lawful requests.

5. Special Invitation Letters and Postcard Features

If you use these premium features, we may process message content, postcard templates, visual effect events, and interaction records (open/reply status). This is used to provide the feature and detect abuse.

6. Recommendation and Spotlight Features

If you use these features, we process your public-facing profile fields and interaction metrics to display and manage your exposure on the platform.

7. In-App Purchases

Payment processing is handled by Google Play. We receive transaction status and entitlement information necessary to verify and fulfill your purchase. We do not store your full payment card number.

8. Legal Bases for Processing

We process personal data based on performance of a contract, legitimate interests, consent (where required), and legal obligations.

9. How We Share Information

We do not sell your personal information. We may share information with other users (visible profile), service providers, for legal/safety reasons, or in business transfers.

10. International Data Transfers

Your information may be processed and stored in countries other than your own with appropriate safeguards.

11. Data Retention

We retain personal information for as long as necessary for the purposes described, including providing services and legal compliance.

12. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us at raynor.tags@gmail.com to exercise these rights.

13. Account Deletion

You may request deletion via in-app features or by emailing raynor.tags@gmail.com. Some data may be retained for legal/security purposes.

14. Children’s Privacy

Our Services are not intended for children under 13. If you believe a child has provided us with personal information, please contact us.

15. Security

We use reasonable measures to protect personal information, although no method of electronic storage is 100% secure.

16. Third-Party Services

Links to third-party services are governed by their own privacy policies.

17. Changes to This Privacy Policy

We may update this policy and will provide notice for material changes.

18. Contact Us

Big Fish
5, jalan perkasa 15/1, Taman ungku tun aminah , 81300 skudai johor
Email: raynor.tags@gmail.com